Support

Pro Tools Questions: Guidelines & Details

When can I expect a response to my question?

Answering your questions is a top priority for me. Questions are generally answered within 8 Business Hours (10AM-6PM Mon-Fri PST).

Wait time depends on the question, timezone differences, and number of questions in the queue.

Before asking a Question:

• Detailed questions get useful answers faster. Please complete all form fields.
  
  
• Verify your Pro Tools system requirements. Many ‘troubleshooting’ questions are resolved by simple software updates.
  
  
• Review the lesson related to your question. That lesson may help answer the question quicker than an email.
  
  
• If no lesson exists for the topic of your question, please select “Suggest a Tutorial” for your form subject.